Return Policy

You have the right to return the rug(s) you purchase from our website within 14 days of receiving. The condition of the rug(s) must be unaltered, undamaged. Its customers responsibility to package the rug(s) for the return undamaged. The customer is responsible for the return delivery cost involved or can deliver directly to our warehouse in Wembley Park. We will refund the customer the purchase price of the rug(s) upon receiving in good condition. The delivery charges will not be refunded. We are unable to refund any rug(s) which are damaged, faulty when returned or damaged during the process of the return.


You have a right to cancel your contract at any time within 7 (Seven) calendar days; beginning on the day after you received the Product(s) without giving a reason. In this case, you will receive a full refund of the price paid for the Product in accordance with our Returns Policy.
The cancellation period will expire after 7 (seven) calendar days from the day on which you or a third party (of your consent) acquires physical possession of the Product(s).